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Questions before you buy? A person answers on WhatsApp.

FAQ

LayerSeven TV questions, answered straight

24 answers about plans, devices, streaming quality, support and our policies. Type a word to filter, or jump to a topic.

Getting started

What do I actually get when I subscribe?

You get login details for the LayerSeven TV service — usually a username and password, or a playlist link — that you enter in a player app on your device. They unlock the live channels and the movie and series library for the length of your plan. Setup help on WhatsApp is included with every plan.

How do I order?

Message us on WhatsApp or through the contact form. Tell us the plan you want and the device you’ll watch on. We confirm the details, share the payment options, and send your login details as soon as payment is confirmed.

Do I need a dish, a cable box or a contract?

No dish, no cable box and no technician visit. You need a compatible device and a stable internet connection. Plans are prepaid for a fixed period of 1, 3, 6 or 12 months.

Can I try LayerSeven TV before I buy?

You can request a short test to check the service on your own device and connection. See how trial requests work and what to test during it.

Plans & payment

How much does LayerSeven TV cost?

Plans cost $17 for 1 month, $33 for 3 months, $44 for 6 months or $65 for 12 months, paid once for the whole period. The 12-month plan works out at $5.42 a month, the lowest monthly cost we offer.

Is there any difference between plans apart from the length?

No. Every plan includes the same channels, the same on-demand library and the same support. Longer plans simply cost less per month.

Does my plan renew automatically?

Plans are paid once for the period you choose. Before your plan ends, you decide whether to renew — just message us and we’ll extend the same login details.

Which payment methods can I use?

We confirm the available payment options on WhatsApp before you pay. Our Secure Payment page explains how payment works and what we will never ask you for.

Can I watch on more than one screen at the same time?

Each plan covers a set number of simultaneous screens. Tell us how many screens you want to use at the same time before you order and we’ll confirm exactly what your plan covers — no surprises later.

Devices & apps

Which devices work with LayerSeven TV?

Smart TVs (Samsung, LG, Android TV and Google TV), Amazon Fire TV Stick, Android boxes, Apple TV, iPhone, iPad, Android phones and tablets, and Windows or Mac computers. The compatible devices page lists what each one needs.

Which app should I install?

It depends on your device, so we recommend a player app when you order. We only suggest apps we’ve seen work well with our service. Some third-party apps charge their own activation fee — we’ll tell you if yours does before you install it.

Can I move my subscription to a new TV?

Yes. Install the player app on the new device and enter the same details. If you’re replacing a device for good, let us know and we’ll help you sign out of the old one.

My TV is quite old. Will it work?

Any TV with an HDMI port can work if you add a streaming stick or an Android box. If your Smart TV’s app store no longer updates, a stick is usually the easiest and cheapest fix.

Streaming quality

What internet speed do I need?

We recommend at least 10 Mbps per screen for HD and 25 Mbps for 4K/UHD content, measured on the device you watch on — not on your phone next to the router. A steady connection matters more than the headline speed.

Why does a channel sometimes buffer?

Most buffering comes from Wi-Fi signal, a busy home network or an app cache that needs clearing. Our support page lists the checks that fix most cases in a few minutes. If it continues, send us the channel name and time and we’ll look into it.

Do I need a VPN?

No, LayerSeven TV doesn’t require one. If you already use a VPN, turn it off while troubleshooting, because a distant server can add buffering.

Is the picture in HD?

Many channels are available in HD, and some sources offer higher resolutions. The quality you see depends on the original broadcast, your device and your connection.

Account & support

How do I contact support?

WhatsApp is the fastest: +212 781 768 546. You can also email [email protected]. Include your device and a short description, and a person will reply in writing.

What should I send when I report a problem?

Your device, the app you use, the channel or title, the time it happened and, if possible, a photo of the error and a speed test taken on that device. It lets us skip the back-and-forth.

I lost my login details. What now?

Message us from the WhatsApp number or email address you ordered with and we’ll resend them. For your security, we only share details with the contact used at purchase.

Policies & trust

Can I get a refund?

Our refund policy explains, in plain English, which situations qualify for a refund and how to request one. Read the refund policy.

Is LayerSeven TV legal?

LayerSeven TV is a paid subscription service with published terms, a refund policy and a copyright process for rights holders. Streaming rules differ from country to country, so please use the service in line with the laws where you live. If you have a question about a specific channel or event, ask us before you subscribe.

How do I know I’m dealing with the real LayerSeven TV team?

Several websites use similar names. Our contact details are the ones published on layerseventvhd.com: WhatsApp +212 781 768 546 and [email protected]. We will never ask for your bank password, card PIN or a one-time security code.

What do you do with my personal data?

We only keep what we need to run your subscription and support you — usually your name, contact details and order history. The privacy policy explains what we collect, why and for how long.

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