“Invalid username or password”
The app refuses the details.
- Re-type each field slowly; check upper and lower case.
- Remove any space at the end of a field.
- Make sure you used the login option, not the playlist option.
Activation
Activate LayerSeven TV in one sitting
Your login details arrive as soon as your payment is confirmed. Here is what you receive, where to enter it and how to fix the errors people hit most on day one.
01 Your welcome message
What you receive after paying
Keep this message safe — it is everything you need to install LayerSeven TV on any supported device.
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Login details
A server address, a username and a password — used by most player apps.
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A playlist link (on request)
A single web address (M3U) for apps that prefer playlists.
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The app we recommend
Chosen for your device, with a note if that app charges its own activation fee.
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Your plan dates
When your plan started and when it ends, so renewals are simple.
02 Step by step
Activate your subscription
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Install the recommended player app
Use your device’s app store where possible. Device-specific instructions are in the installation guide.
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Choose how to add your account
Pick “Login with Xtream Codes API” (or similar) for login details, or “Add playlist / M3U URL” for a playlist link.
Not sure which option your app means? Send us a photo of the screen.
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Enter the details exactly as sent
Copy the server address including “http://” and the port number. Usernames and passwords are case-sensitive — watch for a space at the end.
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Let the channel list load
The first load can take a minute while the app downloads channels, the library and the guide. Don’t close it halfway.
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Play a channel and a film
If both play smoothly, you’re done. Add a few favorites now and the next evening starts in two clicks.
03 Two methods
Login details or playlist link — which should you use?
| Question | Login details (Xtream) | Playlist link (M3U) |
|---|---|---|
| What you enter | Server, username, password | One long web address |
| Library & guide | Usually load automatically | May need a separate guide link |
| Typing on a TV remote | Short fields — easier | Long link — easier to paste on a phone |
| Our recommendation | Most devices and apps | Apps without a login option |
04 Day-one errors
If activation doesn’t work straight away
“Server not reachable”
The app can’t connect at all.
- Check the server address includes “http://” and the port.
- Turn off any VPN or ad-blocking DNS on the device or router.
- Restart the router and try once more.
Logged in, but no channels
The app opens with an empty list.
- Wait a minute, then reload the list from the app’s settings.
- Check that a category filter isn’t hiding everything.
- Send us a photo — we’ll check your account straight away.
The app asks for its own payment
A player shows a trial or activation screen.
- Some third-party players charge their developer a small fee — this is separate from LayerSeven TV.
- Ask us before paying: there may be a free alternative for your device.
Nearly there
Stuck on a screen? Send us a photo.
A picture of what you see is usually all we need to tell you exactly which button to press next.
Prefer email? [email protected]
